Author Description

Conflict can bring out the best and worst in us. Handled poorly, it can lead to stress, loss, and bitterness. Handled well, understanding increases and relationships are strengthened. Conflict resolution is a skill that's possible to learn. If just thinking about conflict causes your stomach to turn and palms to sweat - this book provides hope! Dealing with an aggressive or manipulating bully? You'll learn exactly how to respond. Do situations "blow up" so fast you don't know what to say? Find out how to de-escalate the tension. Other chapters cover resolution styles, communication skills, and when it's time to cut ties. If you're waiting for the other person to change so that your life can improve, you need a new strategy. The person to change is you and 101 Ideas & Insights About Resolving Conflict will teach you how.