Author Description

In recent years, most not-for profit organisations have developed sophisticated and professional marketing capability for campaigning and fundraising. However, there has been less progress in introducing marketing techniques to the core activities of service provision and delivery. "Charity Marketing" shows how a marketing approach, which puts customers - beneficiaries, supporters, trustees, regulators - at the core of the organisation's activities, is a vital strategic and operational tool in managing and applying resources. Drawing on the author's extensive experience, the book explains how commercial marketing concepts and practices can help the voluntary sector to become more effective at identifying and meeting need. This new edition is updated and revised to take account of developments in marketing practice and the voluntary sector environment