Author Description

An 'under the skin' description of a British collective team running a social work and community work agency in Newcastle-upon-Tyne, England. A picture of the agency before and after its shift to self-management. It draws upon other - mainly British and North American - case material and theoretical writing on: teams and teamwork; co-operatives and collectives; and democracy at work. It proposes a direct link between organisational structures and culture and the wider aims of enabling and empowering an agency’s service users. ‘How you do it is what you get’.