Author Description

Each of the eight working groups of the strategic partnership "Productivity of Services" has produced a productivity guideline as its central result, via intensive exchanges and interdisciplinary cooperation among the stakeholders involved. Each guideline presents productivity scenarios, practice-oriented examples and recommendations for action. The single guidelines are: Scientific Base and Service Science, Controlling for Service Productivity, Productivity of Service Work, Productivity in Service Development, Productivity of Service Systems, Service Productivity in SMEs, Micro-/Macroeconomic Aspects of Service Productivity, Service Productivity with Technologies.