Author Description

Analyzes the sources and uses of advanced technology in the service sector, identifies barriers to more widespread use, and identifies policy options to ameliorate these barriers. Covers: the concept of market failure and its application, the sources and uses of technology in the service sector, and a statistical analysis of economic performance and market failure in the service sector. Extensive case studies on the key service sector industries of retail banking, home entertainment (cable TV, telephone communications, newspaper publishing), and health care. Charts and tables. Extensive references.