Author Description

Why does customer service matter? Who are your customers? How well do you meet your customers needs? Avoiding the pitfalls Motivating people for customer service Critical success factors What are the benefits? Diagnostic questionnaires MAKE EVERY CUSTOMER A REPEAT CUSTOMER Customers don't come back with those valuable repeat orders unless you show them care about their satisfaction. That means showing them you know how to look after them, how to provide what they want - plus that little bit extra. Everyone in the firm, from the boss to the receptionist, must play a part in converting each new customer into a thoroughly satisfied client whose future orders will drive your continuing success. PERFECT CUSTOMER CARE provides companies big and small with the answers to some of the most important business questions facing today. Comprehensive, yet concise and to the point, Ted Johns writes in simple, clear language to provide a book that is of immediate, practical benefit to all readers.