Author Description

When work colleagues are in conflict it is not only painful for them but damaging to those around them and for the organisation as a whole. Early intervention helps to minimise the harm caused. This book provides a variety of tools and models to assist the coach, mediator, line manager or whoever is supporting the process of conflict resolution. The tools are grouped into four areas: Analysing conflict – understanding the causes of conflict and how it escalates Building self-awareness – helping those in conflict to understand themselves better Supporting communication – tools to improve future communication Managing process – supporting the process of conflict resolution The 30 tools range from models that are already widely used through to frameworks the author has developed as part of his own research and practice of conflict resolution. Each tool is illustrated with a full colour pictorial representation, designed to be visually attractive, impactful and easily comprehensible.<br/><br/>I sense this book will become an invaluable go-to resource for anyone in conflict resolution and people services.<br/>Arabella Tresilian, Accredited Mediator, Arabella Tresilian Mediation and Training<br/><br/>The book is suitable for anyone interested in managing conflict better. It is an invaluable resource for managers, HR professionals and mediators. An outstanding piece of work!<br/>David Liddle, CEO The TCM Group & President of The Institute of Organizational Dynamics<br/><br/>Marc has pulled together a fantastic array of models which are clearly and simply laid out making it easy to dip in and find help for any particular challenge.<br/>Jane Crowther, Director of Corporate Services, Historic Royal Palaces