Author Description

Today's practice managers are expected to have the skills required to run a small business. Not only are they responsible for the smooth day to day running of the surgery; they must also be fully up to date with employment legislation, recruitment and selection procedures, staff appraisal and performance reviews, and providing training. The job combines the need for efficient management with the personal skills of creating a friendly working environment.<br>Each of the 29 chapters illustrated with examples and useful checklists of how to approach the various issues, providing a practical framework tackling the problems.<br>Based on articles originally published in Practice Manager, Pulse, Medeconomics and BMJ, this highly readable guide will help you to be more systematic and thorough in your approach to management issues.