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Introduction -- The use of lean management principle & practices for productivity improvement in the retail & food services sectors -- Use of self-service technology in supermarkets : a case-study of a supermarket and consumer responses -- Seeking productivity improvement with self service technology (SST) in the food services sector : case study of 6 restaurant holding companies -- Integrating the supply chain with RFID : a study on boosting productivity in retail & food services sectors -- The role of shared services in improving productivity in F & B enterprises -- 3-d printing technology & productivity : prospects in Singapore retail and F & B sectors -- Use of mobile applications in retailing : increasing revenue streams and uplifting productivity -- Effectiveness of cash management technologies in Singapore's retail and food services sectors -- Application of job redesign principles to transform business operations and raise productivity in SMEs in the retail & food services sectors -- Effectiveness of loyalty card in improving business performance and productivity : an appraisal in the retail & food services sectors -- Concluding remarks -- Index.