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<p style="MARGIN: 0px">The #1 Guide to Excellence in Technical Communication—Fully Updated for Embedded Assistance, Mobile, Search, Multimedia, and More</p> <p style="MARGIN: 0px">&nbsp;</p> <p style="MARGIN: 0px">Direct from IBM’s own content design experts, this guide shows you how to design product interfaces and technical information that <i>always </i>place users front and center. This edition has been fully revised to help you consistently deliver the <i>right </i>content at the <i>right </i>time.</p> <p style="MARGIN: 0px">&nbsp;</p> <p style="MARGIN: 0px">You’ll master today’s best practices to apply nine essential characteristics of high-quality technical information: accuracy, clarity, completeness, concreteness, organization, retrievability, style, task orientation, and visual effectiveness.</p> <p style="MARGIN: 0px">&nbsp;</p> <p style="MARGIN: 0px">Coverage Includes</p> <ul> <li> Advocating for users throughout the entire product development process </li> <li> Delivering information in an ordered manner by following progressive disclosure techniques </li> <li> Optimizing content so that users can find it from anywhere </li> <li> Streamlining information for mobile delivery </li> <li> Helping users right where they are </li> </ul> <p style="MARGIN: 0px">Whether you’re a writer, editor, information architect, user experience professional, or reviewer, this book shows you how to create great technical information, from the product design to the user interface, topics, and other media.</p> <ul> <li> Thoroughly revised and updated </li> <li> Extensive new coverage of self-documenting interfaces and embedded assistance </li> <li> Updated practical guidelines and checklists </li> <li> Hundreds of new examples </li> </ul> <p style="MARGIN: 0px">&nbsp;</p> <p style="MARGIN: 0px">&nbsp;</p>