Author Description

A "must" for organizations that issue written policies & procedures: corporations, small businesses, public agencies, hospitals, educational institutions, etc. This book fills a long neglected void. For more than 12 years its principal author has presented this method of policy-procedure writing to hospitals, prisons, law enforcement agencies, & other organizations. This example-filled book shows how to: * Recognize the differences between policies, procedures, & tasks. * Display each type of written direction in its most readable layout: the "headline" format for policies, the "playscript" format for procedures, & the "cookbook" format for tasks. * Avoid a dozen common mistakes that make most written directions difficult to read. * Create a numbering system that gives readers easy access to all your written directions. * Publicize your policy-procedure-task manual. * Train readers in using the manual. * Revise the manual to keep it up to date. An appendix provides master copies of reproducible worksheets that guide writers through the planning, organizing, & writing phases. One worksheet helps writers decide which topics should have top priority. The techniques in this book apply to publishing written directions both in traditional manuals & on-line. Retail: $29.95. Shipping: U.S. $3.00; outside U.S. $10.00. Publisher: Writing Services, 7509 Magnolia Ct. SE, Lacey, WA 98503. 360-459-2031. E-mail ldpeabody@aol.com.