Author Description

Product Description Little BIG BOOK Series for Performance Improvement If you ve ever wondered how to improve your organization s processes and its bottom line this is the book for you. Fast-Action Solution Technique will explain exactly how to drill down into processes to improve them practically overnight. Legendary international quality consultant H. James Harrington provides invaluable insight into the FAST methodology and demonstrates how to use it to maximize process efficiency, improve employee morale, and maintain the dramatic improvements the process creates. Topics discussed include: Process redesign and benchmarking FAST and Six Sigma Identifying potential FAST projects Selling FAST to your employees and managers Preparing for a FAST workshop The roles of FAST facilitators, workshop leaders, and team members Creating quick results FAST project examples About the Author H. James Harrington, Ph.D., is the chief executive officer of the Harrington Institute. He also serves as chairman of the board for a number of businesses and the U.S. chairman of technologies for Project Management at the University of Quebec, Montreal. He s recognized as a world leader in applying performance improvement methodologies to business processes. Harrington is past chairman of the prestigious International Academy for Quality and past president of the American Society for Quality. He s also an active member of the Global Knowledge Economics Council.