Author Description

Sailing through Six Sigma is the most user-friendly and comprehensive guide for implementing the Six Sigma performance improvement process. By the same co-authors of The Memory Jogger series, this book brings both the "Art" and "Science" of Six Sigma and is a great "how-to" book: How managers can implement it to improve their organization: AND "How teams can improve processes using the DMAIC model." Use it as a training guide, course pre-reader, or handy reference book.