Beyond Total Quality Management: Toward The Emerging Paradigm
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Author Description
Beyond Total Quality Management, the first and only college textbook devoted entirely to TQM, is comprised of 12 conceptual chapters and a collection of chapter-length case studies. The conceptual chapters introduce students to the philosophies, methods and tools of TQM and suggest a new paradigm for management which goes beyond TQM as it is commonly viewed today. The case studies exemplify the concepts in practice and give students a context for discussing the practical applications of TQM. While maintaining a strong customer value orientation throughout, this text addresses the entire spectrum of issues related to TQM - from human resources management and organizational culture to customer value measurement and statistical quality control. This well-balanced approach is based on sound research and consistently reinforces the crucial link between TQM and business strategy.
Menrva's Summary
THE THESIS
This text investigates the evolution of management paradigms by proposing a framework that extends Total Quality Management (TQM) beyond its conventional operational applications. The authors, Gipsie Ranney, Greg Bounds, Lyle Yorks, and Mel Adams, synthesize academic research and practical business strategy to argue that TQM must be integrated into the core organizational culture and human resources management to achieve sustained customer value. By bridging the gap between statistical quality control and strategic management, the book provides a comprehensive model for modern business leadership.
THE SCOPE MAP
What You Will Find
- Twelve conceptual chapters detailing TQM philosophies and methodologies
- A collection of chapter-length case studies illustrating practical application
- Integration of human resources management with statistical quality control
- Frameworks for measuring customer value and organizational culture
Scope Limits
- The text focuses primarily on the academic and theoretical application of TQM within a college curriculum
- It does not cover specific industry-niche implementations beyond the provided case studies
THE AUTHORITY PERSPECTIVE
Experts recognize this work as a foundational textbook for students seeking to understand the intersection of quality management and business strategy. Readers frequently note the balanced approach between theoretical conceptualization and real-world case study analysis.
Page Count:
832
Publication Date:
1994-01-01
ISBN-10:
0070066787
ISBN-13:
9780070066786
Business
Total Quality Management
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Management
Quality Control