Author Description

"Stress at work may be unhealthy but is also necessary, at some level, in order to be alert when required how to find the right balance can differ according to the context and situation. This makes stress a typical topic for Product Service System design where designers look for a balance between control over the outcome of their work, and flexibility in accommodating a multitude of changing circumstances and contexts. Such designs follow certain principles and are based on models, but have many different (and sometimes unforeseen) outcomes and results. The service model presented in this book is a prime example."--www.amazon.com.