Author Description

Every practice has operational weaknesses. Identifying and correcting such weaknesses is crucial to a successful practice. Assessing and Improving Patient Encounters will equip the reader with tools and techniques to assess practice operations, identify problems and develop action plans to make improvements. Each book includes a diskette of tools and exercises. Features of the book include: -Assessment tools to identify strong and weak areas -Exercises to strengthen the physician/administrator practice team -Case study exercises -Techniques to improve problems areas -Tools to help develop action plans