Author Description

Key aspects of quality and service management in industry 4.0. Quality-driven industry 4.0 / Hefin Rowlands and Stuart Milligan. Platfornovation: platform-based innovation: discussing competitiveness from the first to the fourth industrial revolution / Heejun Park. Investigation of industry 4.0 implementation challenges: An exploratory case study of volkswagen / Lidia Reyes, Chi-Kuang Chen, Dennis A Sosa Diaz, and Jens J Dahlgaard. An empirical investigation of customer acceptance of self-driving cars / Yonghee Kim, Youngju Park, Hyung Ho Seo, and Jeongil Choi. Implementation of the industry 4.0 concept in the slovak republic: case study based on a questionnaire survey / Hana Pacaiova, Juraj Sinay, Zuzana Kotianová, Juraj Glatz, and Anna Nagyova. Social media and quality management: exploring the connections / Stefan Lagrosen. The role of ICT solutions in servitisation in Korean Firms / Yong Yoon and Youn Sung Kim. Digital customer experience: an emerging theme in customer service excellence / Lars Grønholdt. Method to evaluate quality of service in the hotel industry in the age of the fourth industrial revolution / Eduardo Bridi, Jeovani Schmitt, Roy Anderson, Dalton Francisco de Andrade, and Edson Pacheco Paladini. Co-creating e-commerce last-mile logistics with consumers: a conceptual framework and future research agenda / Xueqin Wang, Kum Fai Yuen, Yiik Diew Wong, Kevin X Li, and Thi Minh Trang Tran. Leading quality management transformation in complexity through adaptive space and metaphors / David Hansen and Johan Lilja -- Sustainability and value co-creation in industry 4.0. Sustainability in city ecosystems for societal practice in the light of the 2030 agenda / Bo Enquist and Samuel Petros Sebhatu. How quality management needs emergence for engaging the 2030 agenda / Johan Lilja, David Hansen, Daniel Richardsson, and Ingela Svedin. A study on the development of the social value performance measurement model: Using the case of Korean public enterprises