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Frederick F. Reichheld

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The ultimate question
The ultimate question 2.0
The ultimate question: for opening the door to good profits and true growth
The loyalty effect: the hidden force behind growth, profits, and lasting value
Loyalty Rules: How Today's Leaders Build Lasting Relationships
Loyalty rules!: how today's leaders build lasting relationships
The loyalty effect: the hidden force behind growth, profits, and lasting value
The ultimate question: driving good profits and true growth
The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
The Loyalty Effect The Hidden Force Behind Growth, Profits, and Lasting Value
Der Loyalitäts-Effekt die verborgene Kraft hinter Wachstum, Gewinnen und Unternehmenswert
El Efecto Lealtad Crecimiento, Beneficios y Valor último
Loyalty Rules! How Today's Leaders Build Lasting Relationships