Terms of Service
Effective Date: January 15, 2025
Last Updated: November 19, 2025
1. Introduction
Welcome to Menrva Books LLC ("Menrva Books", "we", "us"). By accessing our website at https://www.menrvabooks.com, any related mobile device application, or any other service we provide (collectively, the "Service"), you agree to be bound by these Terms of Use ("Terms"). These Terms affect your legal rights and obligations, so if you do not agree to them, do not use our Service.
2. User Requirements
You must be at least 13 years old to use our Service. By agreeing to these Terms, you represent and warrant that you are of legal age to form a binding contract with us.
3. Subscription Plans
Menrva Books offers two subscription tiers:
Explorer (Free): Includes unlimited searches, genre recommendations, ability to track read books, like and dislike books, follow authors, receive new release notifications, and limited commenting (5 comments per month).
Bookworm (Paid): Available as monthly ($1.99/month) or annual ($11.99/year) subscriptions. Includes all Explorer features plus: ad-free experience, personalized recommendations, ability to track To-Be-Read (TBR), In-Progress, Did Not Finish (DNF), and Favorites lists, and unlimited commenting.
4. Billing and Payment
Paid subscriptions are processed through Stripe, our third-party payment processor. By subscribing to a paid plan, you authorize us to charge your payment method on a recurring basis (monthly or annually, depending on your plan selection). Subscription fees are billed in advance and are non-refundable except as described in Section 5 below. You are responsible for maintaining valid payment information. If your payment fails, we may suspend or cancel your subscription.
5. Refund Policy
48-Hour Refund Window: You may request a full refund of your subscription payment within 48 hours of the initial purchase or renewal. To request a refund, navigate to your account settings and select the refund option. You will be asked to provide a reason for the refund (e.g., "Too expensive," "Not using the features," "Technical issues," etc.). Upon approval, your subscription will be immediately cancelled, you will receive a full refund, and your account will be downgraded to the free Explorer plan.
After 48 Hours: Refunds are generally not available after the 48-hour window. However, in exceptional circumstances, our administrators may approve a refund at their discretion. Please contact contact@menrvabooks.com with your request and explanation.
No Pro-Rated Refunds: We do not offer pro-rated refunds for partial subscription periods. If you cancel your subscription, you will retain access to paid features until the end of your current billing cycle.
6. Subscription Cancellation
You may cancel your paid subscription at any time through your account settings. Upon cancellation, you will continue to have access to paid features until the end of your current billing period. After your billing period ends, your account will automatically downgrade to the free Explorer plan. No refunds will be provided for the remaining time in your current billing cycle unless you cancel within the 48-hour refund window described above.
7. Account Deletion
Grace Period: When you request account deletion through your account settings, your account will be scheduled for permanent deletion after a grace period of 30 days OR at the end of your current paid subscription cycle, whichever comes first. During this grace period, your account will remain accessible but marked for deletion. You will receive an email confirmation with the scheduled deletion date.
Cancelling Deletion: You may cancel a scheduled deletion at any time during the grace period by logging into your account settings and selecting "Cancel Deletion." Both initiating and cancelling account deletion require multi-factor authentication (MFA) verification via a 6-digit code sent to your email address for security purposes. If you log in to your account during the grace period but do not actively cancel the deletion, the deletion will proceed as scheduled.
Content Preservation: Upon account deletion, your personal information and account data will be permanently deleted. However, your public contributions to the Service, including book ratings, reviews, and comments, will be preserved and remain visible to other users. These contributions will be anonymized and will no longer be associated with your account.
Admin Deletion: Administrators may immediately delete user accounts for violations of these Terms or applicable law without providing a grace period.
8. Use of Service
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, and revocable license to use our Service for your personal, non-commercial use.
9. User Content
You may be able to submit content, including text, images, and videos. You retain all rights to your content, but you grant us a worldwide, royalty-free license to use, reproduce, distribute, modify, and display this content in connection with the Service.
10. Prohibited Conduct
You agree not to engage in the following activities: Illegal activities or promoting illegal activities. Posting harmful, threatening, abusive, or harassing content. Transmitting viruses, malware, or other malicious code. Attempting to interfere with the Service's operation.
11. Disclaimers
The Service is provided "as is" and "as available" without any warranties, expressed or implied. We do not guarantee the accuracy, completeness, or timeliness of the information on our Service.
12. Limitation of Liability
In no event will we be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Service.
13. Indemnification
You agree to indemnify and hold us harmless from any claims, damages, and expenses, including attorney's fees, arising from your use of the Service or violation of these Terms.
14. Changes to Terms
We reserve the right to modify these Terms at any time. Your continued use of the Service following any changes indicates your acceptance of the new Terms.
15. Account Suspension and Termination
Immediate Termination: We reserve the right to immediately disable, suspend, or terminate your account and access to the Service, without prior notice and without refund, if you violate these Terms or engage in conduct that we determine, in our sole discretion, to be harmful to other users, authors, or the Service. Examples of conduct that may result in immediate termination include, but are not limited to:
- Harassing, threatening, or abusing authors, other users, or staff members
- Posting spam, offensive, hateful, or discriminatory content in comments or reviews
- Attempting to manipulate ratings or reviews through fraudulent means
- Engaging in illegal activities or promoting illegal content
- Violating intellectual property rights
- Attempting to compromise the security or integrity of the Service
- Creating multiple accounts to evade restrictions or bans
No Refund for Violations: If your account is terminated for violating these Terms, you will not be entitled to a refund of any subscription fees, regardless of when the violation occurred during your billing cycle.
Appeals Process: If you believe your account was terminated in error, you may submit an appeal within 30 days of termination by contacting us through our contact form or emailing contact@menrvabooks.com. Include your account information and a detailed explanation of why you believe the termination was unjustified. We will review your appeal and make a determination in our sole discretion. Reinstatement is not guaranteed, and our decision is final.
Voluntary Termination: You may voluntarily terminate your account at any time through the account deletion process described in Section 7. Voluntary account deletion follows the standard grace period and refund policies.
16. Governing Law
These Terms shall be governed by the laws of Colorado, USA without regard to its conflict of law provisions.
17. Contact Us
If you have any questions about these Terms of Use, please contact us:
By email: contact@menrvabooks.com
By visiting the Contact us page on our website.