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Nancy J. Friedman

How to Get Your Customers Swearing by You, Not at You
54 Golden Nuggets: The Best Of The Telephone Doctor Quick Tips To Cure Your Business Communication Ills
California
Everything You Must Know About Tampons
Louisiana
Washington
Customer service nightmares: 100 tales of the worst experiences possible, and how they could have been fixed
Kingdom of heaven: the Ridley Scott film and the history behind the story
Il telemarketing dall'A alla Z. 26 consigli utili per vendere con successo al telefono
Telephone Skills from A to Z The Telephone Doctor Phone Book
Customer Service Nightmares 100 Tales of the Worst Experiences Possible, and how They Could Have Been Fixed
The Good, the Bad and the Ugly Customer Service Stories
Il telefono dalla A alla Z. Suggerimenti e piccoli «trucchi» per centralinisti, addetti al servizio al cliente, addetti ai reclami, venditori
Telephone Skills from A to Z The Telephone "Doctor" Phone Book
Telemarketing Tips from A to Z How to Make Every Call a Winner!