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Terry G. Vavra

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Vavra : Aftermarketing - Spanish Edition
Aftermarketing: how to keep customers for lifethrough relationship marketing
Aftermarketing: how to keep customers for life through relationship marketing
Improving your measurement of customer satisfaction: a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs
Cómo Medir la Satisfacción Del Cliente Según la ISO 9001 2000
Improving Your Measurement of Customer Satisfaction A Guide to Creating, Conducting, Analyzing, and Reporting Customer Satisfaction Measurement Programs
Aftermarketing How to Keep Customers for Life Through Relationship Marketing
Loyalty Myths: Hyped Strategies That Will Put You Out of Business -- and Proven Tactics That Really Work
Loyalty Myths