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Vincent P. Magnini

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Tourist Customer Service Satisfaction: An Encounter Approach
Tourist Customer Service Satisfaction An Encounter Approach
Fashion Marketing
Tourism in Central Asia: Cultural Potential and Challenges
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Surprise! The Secret to Customer Loyalty in the Service Sector
Routledge Handbook of Hotel Chain Management
The Routledge Handbook of Hotel Chain Management
A Hotel Manager's Handbook 189 Techniques for Achieving Exceptional Guest Satisfaction
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