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Michael W. Lowenstein

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Stand Alone

The customer loyalty pyramid
The Customer Advocate and the Customer Saboteur Linking Social Word-of-mouth, Brand Impression, and Stakeholder Behavior
Customers Inside, Customers Outside Designing and Succeeding with Enterprise Customer-Centricity Concepts, Practices, and Applications
Customers Inside, Customers Outside Designing and Succeeding with Enterprise Customer-centricity Concepts, Practices, and Applications
The Customer Advocate and the Customer Saboteur
Employee Ambassadorship Optimizing Customer-Centric Behavior from the Inside-Out and Outside-In