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James L. Heskett

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Lessons in the Service Sector
Service-Driven Service Company
The Culture Cycle
The Value Profit Chain
What great service leaders know and do
The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees
La gestión en las empresas de servicios
The Ownership Quotient Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
What Great Service Leaders Know and Do Creating Breakthroughs in Service Firms (Large Print 16pt)
Service Breakthroughs
What Great Service Leaders Know and Do Creating Breakthroughs in Service Firms (16pt Large Print Edition)
Business Logistics Physical Distribution and Materials Management
Case Problems in Business Logistics
Service Breakthroughs
Managing in the Service Economy

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