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Leonard A. Schlesinger

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Service-Driven Service Company
Take Action, Embrace Uncertainty, and Create the Future
Chronicles of Corporate Change: Management Lessons from AT&T and Its Offspring
Managing Behavior in Organizations: Text, Cases, Readings (Mcgraw Hill Series in Management)
Organization Text, Cases, and Readings on the Management of Organizational Design and Change
The Management Game
The Management Game
What Great Service Leaders Know and Do Creating Breakthroughs in Service Firms (Large Print 16pt)
Quality of Work Life and the Supervisor
What Great Service Leaders Know and Do Creating Breakthroughs in Service Firms (16pt Large Print Edition)
Action Trumps Everything Creating what You Want in an Uncertain World
Quality of Worklife and the Supervisor