Klaus Schöfer profile picture

Klaus Schöfer

Is this your author profile? Create an account to claim and customize it!

Stand Alone

To what extent is there evidence to suggest that the adoption of a marketing-led approach to business actually does improve organizational performance?
Customer Evaluations of Service Failure and Recovery Encounters
Social Reporting
Clinical Risk Management: What measures are available to hospital managers in order to control the frequency of clinical negligence claims and their ultimate cost? To what extent can they transfer that risk to others?
Customer Evaluations of Service Failure and Recovery Encounters
Die Entwicklung der Managementlehre
Word-of-Mouth: Influences on the Choice of Recommendation Sources
Corporate Governance: A Contrast of the German system with that prevailing in the UK
Corporate Governance A Contrast of the German System with That Prevailing in the Uk
Die Entwicklung der Managementlehre