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Irena Grugulis

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Managing Services: Challenges and Innovation
Customer Service Empowerment and Entrapment
Cpwo;standing Order Sbn
A Very Short, Fairly Interesting and Reasonably Cheap Book About Human Resource Management
Skills, Training and Human Resource Development
Managing Services: Challenges and Innovation
Skills, Training & Human Resource Development: A Critical Text
Retail Work
Retail Work
Managing Services Challenges and Innovation
Managing Services Challenges and Innovation