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Joe Peppard

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Stand Alone

Customer Relationship Management
Essence of Business Process Re-Engineering, The
Broadening Visions of BPR The Imperative of Strategic Integration
Strategic planning for information systems
IS/IT Management in the Global Enterprise A Framework for Strategic Alignment
IT in Organisations A Framework for Analysis
Taking the Reins as CIO
Taking the Reins as CIO A Blueprint for Leadership Transitions
Taking the Reins as CIO A Blueprint for Leadership Transitions
Strategic Planning for Information Systems
Strategic Planning for Information Systems
Customer Relationship Management
Customer Relationship Management
Services Management
Strategic Planning for Information Systems

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