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Dan Coen

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Stand Alone

Building call center culture
Second String Trivia, Facts and Lists about the Vice Presidency and Its Vice Presidents
Inspiring Call Center Performance
Friendly Persuasion Dynamic Telephone Sales Training and Techniques for the 21st Century
How to Become a GREAT Call Center Manager Strategies and Solutions for the People in Your Call Center-- Supervisors, Trainers, Managers, Executives and Agents