Author Description

There has never been a Event Management manual like this. Event Management 27 Success Secrets is not about the ins and outs of Event Management. Instead, it answers the top 27 questions that we are asked and those we come across in forums, our consultancy and education programs. It tells you exactly how to deal with those questions, with tips that have never before been offered in print. This guidebook is also not about Event Management best practice and standards details. Instead it introduces everything you want to know to be successful with Event Management. A quick look inside of the subjects covered: What Cognos Business Intelligence Can Do to Your Company, Service Operation Scenario, Capacity Management Activities, IT Operations Management, Planning to implement service management IT infrastructure, Service Management Processes, ITIL IT service management elearning, The Help Desk (Service Desk), Practices for IT service management, Service Operation Processes, IT IT service management consultant, Service Operation Review Questions, IT service management conference, Specialist Training, Remedy IT service management, What are the main differences between V2 and V3?, Consultant IT management service, Review Questions, IT service management an introduction, Answers for review questions, Incident Management, IT support needs to translate these goals into technical goals for the IT organization, Scope, Backup Routines, ITIL elearning in IT service management the art of service, Goals and Objectives, Consultancy IT management service, and much more...