Author Description

Defined by the authors as "the primary technique for measuring a company's ability to do what it says it does," The ISO 9000 Audit enables companies from all industries to evaluate their process management systems, determine deficiencies, and generate cost-effective and efficient solutions. Part 1 of the book provides managers with an understanding of the concepts and techniques used in the audit process and prepares them for both internal and external audits. Part 2 focuses on the concepts and techniques used specifically in the implementation of effective internal audit programs, and it provides the material needed to train internal auditors. The final part provides five samples of procedures and the correspondence necessary to establish an effective internal audit program. Included are Internal Quality and Environmental System Audit Procedures, Corrective and Preventive Action Procedures, an Internal Audit Report/Check Sheet, Internal Auditor Certification Procedures, and a Sample Opening Meeting Script.