Author Description

The author has dealt with many difficult people during his 45 year career as a district manager and restaurant owner. In this book he shares many practical insights for preventing conflicts and the upset feelings they cause. You will learn how to actually care about, respect, and forgive the problem people in your life and how to win the hearts of those you already do care about. Mendham summarizes many business resources and shares many of his own experiences with real-life examples as he explains how to deal with, not only difficult people, but all people. As a business owner, he considers counseling to be unproductive time for both management and the participants. This book is not about conflict resolution. It is about preventing the conflicts and the upset feelings that occur when we deal with difficult people -- whether they are our friends, relatives, customers, co-workers or bosses. This is not just a few vague concepts, nor is it a lengthy list of things to do. In this 1 hour read you will absolutely learn how to prevent difficult people from 'ruining your day'.