Author Description

Quality 101 is Juran's guide to basic organizational quality. This book:* Displays the relationship between key quality management concepts and techniques that are required to achieve quality* Explains the differences between Quality Control and Quality Improvement* Explains critical to quality concepts* Displays a control plan to begin to "measure what matters"* Provides prerequisite knowledge about Control before undertaking Root Cause Corrective ActionThis guide will allow readers to develop a greater understanding of the relationship between key quality management concepts and techniques that are required to achieve quality. Readers will learn the difference between Quality Control and Quality Improvement basics, and will gain prerequisite knowledge about Control before undertaking Root Cause Corrective Action.