Author Description

Introduce your students to the world of hospitality! Hospitality Services presents an overview of the hospitality industry. The text discusses the various roles and responsibilities of workers in the five areas of hospitality--food and beverage, lodging, travel, tourism, and recreation. The basics of management and the business side of hospitality are also covered. In addition, the text provides an overview for business support areas, such as human resources, marketing, sales, and accounting. Chapters on career planning lead students through the steps of a job search and emphasize the skills needed for success in the workplace. * New chapters on the travel, tourism, and recreation industries have been added. * Profiles of fascinating and inspiring industry leaders show individual career progression, from entry level to top positions. * New features address environmental topics and business ethics. * Instructor's CD provides and student worksheets to reinforce learning.