Author Description

Markus Krenn helps readers to break down language barriers in his new book «GERMAN FOR THE WORKPLACE: WRITING MODERN EMAILS AND LETTERS – MADE EASY».What makes this phrase book special? This is a practical phrase book for business. The author offers a wide range of tried and tested text modules, which readers can use to put together their own individual business correspondence. Illustrative sample letters and emails from the toy industry complement the collection. The following main topics are covered:- Request informational material- Respond to a request for informational material- Send a sales sample- Get a quote- Write a quote- Place an order (ex works offer)- Place an order (FOB order) - Cancel an order- Confirm an order- Send an invoice- Shipping notification- Complaints- Process a complaint - Delay in delivery – set a grace period- Delay in delivery – cancel an order- Payment notification- Payment confirmation- Payment reminder (first reminder)- Second reminder - Last reminder