Author Description

TRAA is publishing this guide as a resource for those working in the towing and recovery industry who are not themselves towing operators. This is the first book of two in the series. This first book is specifically designed for support personnel such as dispatchers, scene safety supervisors, compliance directors, and office managers and lays the foundation. Additionally, this guide may be used a study guide to prepare for the TRSCP® Entry Level certification exam available on www.towcert.com. Background For towing and recovery professionals to effectively do their jobs, they rely on other industry professionals serving in supportive roles who are not themselves tow operators. While many don't work directly on the roadways, support personnel such as dispatchers, scene safety supervisors, compliance directors, and office managers are an integral part of the towing and recovery team. The role of support personnel is critical to effective incident management. Many of these individuals respond to incident sites or work behind the scenes to dispatch equipment and resources that are necessary to facilitate the clearance. They also handle communication, documentation, and track the incident for safety compliance thereby contributing to quick clearance needs. While the TRSCP® was developed specifically for the towing and recovery industry, the program is open to all qualified candidates in other associated fields that meet the requirements. If you are an agency dispatcher in law enforcement, 911, TIM, Department of Transportation (DOT), etc. we hope this program will enhance your understanding of the equipment, resources, and logistics necessary for an efficient towing and recovery response and, thereby, increase interdisciplinary communication. If you are a non-agency party that may be present at an incident scene (such as Public Information Officers (PIO), media, fleet safety directors, and insurance adjusters), we hope this will e