Author Description

From the Here is the first book to bring together the many aspects of on-the-job coaching in one practical source and reference book. Written for all managers and supervisors who must develop their subordinates, [this book] offers them the opportunity to learn the necessary skills. [This book] examines the factors that make up a positive environment for on-the-job learning and discusses - without psychological jargon - how adults learn. The most commonly used on-the-job coaching techniques are described, and alternative strategies and methods are suggested. Concepts, based on the principles of the behavioral sciences, are presented by means of numerous examples. The practical and proven techniques presented show the how to change a vertical relationship (He's the boss, I'm the worker") into a more productive horizontal relationship ("We're members of the same team"), how to get the most out of performance appraisal interview, special approaches to difficult coaching situations, how adults learn - the four-step process, the obstacles to learning, the effect of the environment, tips on dealing with the agitator, the grumbler, the absentee, and other troublesome types, when to work on the strengths of your subordinates and when to work on the weaknesses [This book] is a dependable guide to developing subordinates and to sharpening and augmenting on-the-job coaching skills. It is a handbook that no manager or supervisor should be without. Bill C. Lovin (at time of writing) was manager of manpower planning and management development at the Mercantile Trust Co., St. Louis, MO. Earlier affiliations included Psychological Associates, the Falstaff Brewing Corporation, and Granite City Steel Co., where his responsibilities included training, management development, and personnel administration. He held a BA in economics from Washington University, and grad work in labor & industrial relation at the University of IL.