Author Description

This ILT Series course teaches students about continued learning within organizations. Students will build a knowledge assessment team, perform a knowledge assessment, and select a knowledge management system. Course activities also cover using management tools, identifying challenges of using technology, encouraging knowledge transfer through employee empowerment and incentives, addressing and overcoming transfer reluctance, defining the elements of a knowledge management system, and deploying and monitoring knowledge management systems. Students will also learn how to develop and conduct a pilot project, and identify the qualifications and characteristics of a knowledge management leader. This instructor's edition is designed for quick scanning in the classroom, and filled with interactive exercises. Comes with a companion CBT program.