Author Description

Finally, here's one source for all your TQM questions. Compiled in this concise, easy-to-read handbook are definitions and detailed explanations of over 160 key terms used in TQM. Organized in a simple alphabetical glossary form, the book can be used either as a primer for anyone being introduced to TQM or as a complete reference guide. It helps to align teams, departments, or entire organizations in a common understanding and use of TQM terminology. For anyone entering or currently involved in TQM, this is one resource you must have.