Author Description

THE RIGHT WORDS AT THE RIGHT MOMENT=THE BEST RESULTS! Saying the right thing is not always as easy as it seems. Showing your appreciation, showing your concern, showing your anger—these are the things we all fail to do well at the workplace and in our own home. Now, for the first time, here is a book that gives you actual, specific, usable sentences, words, and phrases to help you get your point across—gracefully, clearly, and effectively. Use these "power phrases" to: -Express feelings of dissatisfaction or anger-without losing your temper -Be a friend and stay friends by vocalizing your loyalty, sharing your feelings, and solving disagreements openly -Comfort someone in need—without being afraid of saying "the wrong thing" -Find out what your boss thinks of you, by asking: "How am I doing?" From a heartfelt sentence like "Please don't explain —I trust you" to the art of apologizing—here are hundreds of ways to say exactly what you mean in any situation.