Author Description

Does your organization deliver good customer service? Most organizations believe they do but in reality their customer service is transactional at best. The desire for your organization to stand out from the crowd, be recognized as a market leader and beat the competition can be achieved through transformational service culture change. "Everyone Is A CEO" combines the concepts of organizational leadership and service culture change in a framework where everyone develops unforgettable experiences for your customers. The combination of these concepts is revealed in the book's title where CEO stands for Customer Experience Originator. Are you interested in leveraging the uniqueness of your organization adopting the Customer Experience Originator strategies to create exceptional customer experiences?Kevin Thompson has more than 25 years experience in leadership and helping organizations transform their service cultures into unforgettable experiences for their customers. With a background in healthcare management and financial services, Kevin is uniquely positioned as a thought leader. He is inspiring and challenges organizational leadership and staff to alter their mindset and embrace a new paradigm. Kevin holds a Six Sigma Black Belt in Process Improvement, a Masters in Public Administration, and is a Distinguished Toastmaster, as well as Past Chapter President and member of the National Speakers Association Chapter Leadership Committee.Open the book and let Kevin take you through the steps of creating exceptional customer experiences.