Author Description

In theatre, what does it take to put on an award-winning performance each and every night? It takes an unrelenting focus on operational excellence and exceeding the guest's Experience Expectation. It means bringing teams together, unified towards a common goal, with all the resources and support in place. It means being ready for SHOWTIME! Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre uses the lessons of live theatre to pull back the curtain on underperforming managers, teams, and organizations to deliver real-world, focus-oriented strategies to drive operational excellence. The framework delves into the foundational to the specific, and outlines practices and philosophies that leaders can script and direct, to ensure they put on show-stopping experiences customers and staff deserve. Are you ready for SHOWTIME? Imagine a world in which the majority of us put more love and care in being of service. Where people dare to be the exception, everyday.