Author Description

Over the past two decades, the author has helped many of the world's greatest companies achieve their full potential. From small businesses and internet startups to Fortune 500 heavyweights, he has worked hand in hand with entrepreneurs, CEOs, and senior executives to (1) boost revenues, (2) win and keep customers, (3) drive up profits, (4) boost team productivity and motivation, and (5) drive change in the organization. In 10x Results, he shares with you the secrets that allowed those companies to achieve phenomenal success. 10x Results is a proven, step-by-step playbook to help bring your business to full potential. It includes 240+ proven ideas to boost revenues, profits, customer loyalty, and employee engagement. The book also contains many practical checklists that you can leverage right away. The principles in this book are based on sound research and the author's two decades of hands-on experience. He was a principal at one of the world's leading strategy consulting firms and sat on the Management Board for Europe at a Fortune Global 100 company-where he was responsible for strategy, customer service, BPO, and transformation.