Author Description

If a picture paints a thousand words, imagine what video can do? Pearson Medical Assisting Videos help users learn the nuances and the details of many medical assisting procedures. These realistic scenarios provide insight into both the proper and the improper methods to managing business situations. The student is armed with the knowledge and core skills to recognize performance issues and correct them BEFORE the student goes out on the job. Topics include: Telephone Etiquette, Reception for Arriving Patients, When English Is Not the Language, Getting Along with Co-Workers, Protecting Patient Privacy, Taking Patient Histories, Handling Patients' Payments, Explaining Office Policy, the Angry Patient and more! Available in DVD or VHS format. Medical Assisting students and professionals.