Author Description

What will you do… if colleagues covertly or overtly break protocols? if you need to give constructive feedback? if need to ask for help from these colleagues or seek alternative teachers? if you need to take the necessary time to follow protocols, but more experienced colleagues do not follow them or support you in your efforts? Explore all of the critical ways your ability to communicate successfully can positively impact not only nurse-client, nurse-family, and colleague-colleague relationships, but also your ability to make the work environment less stressful and to manage professional and personal challenges, even in a world still reeling from the impact of the pandemic. Step by step, you’ll build the essential communication skills you need, with an emphasis on developing the emotional intelligence necessary to speak assertively and listen respectfully in the high-stakes, high-pressure environments where nurses work. Every nurse needs to read this!!!!!!!! “Well written. Every nurse must read this book. I was lacking in some essential communication skills and didn't know it until I read this book. It's easy to follow. The chapters are divided into pertinent information you must know. I recommend this book to all of my coworkers. Highly recommend!!!”—Online Reviewer