This book investigates whether the small claims procedure in England and Wales functions as an effective mechanism for civil justice or merely as a marginalized, under-resourced system. John A. Baldwin, a prominent socio-legal researcher, utilizes extensive empirical data to evaluate the efficacy of the small claims court. By analyzing the shift in claim limits and the practical realities of litigation, the author argues that the system faces significant structural challenges that undermine its intended accessibility and fairness.

Legal scholars and practitioners recognize this work as a foundational text for understanding the socio-legal dynamics of the British civil justice system. Experts frequently cite the book for its unique, privileged access to judicial interviews and its rigorous examination of the practical barriers faced by litigants.