Author Description

This revision of the best-selling text covers all the basic topics of management theory and includes many real-life examples. Contains new material on creative pay practices, learning theory, reinforcing theory, leadership, decision-making, developing intuition, conflict management, cross-cultural communication, training, interpersonal conflict, and transformational, transactional, and situational leadership. Sections cover managing individuals, managing groups in organizations, managing organizations, and managing the processes of organizational behavior. Offers a current perspective on the changing business scene and a balanced treatment of managerial skills and organizational behavior research. Includes chapter openers and newslines based on articles from the business press. Contains questions, exercises, and case studies.