Author Description

This fundamentals, back-to-the-basics text provides complete coverage of topics and concepts in a student-accessible format and a shorter length. The text offers complete coverage of business English, including extensive practice and review in each end-of-chapter section. Three chapters are devoted to nonverbal and oral communication, and this edition has integrated technology throughout the chapters, including a dedicated chapter on technology issues and numerous Internet activities. This edition also retains its use of facing page models of good and bad examples of business writing.