Author Description

This book is designed to equip you with the basic concepts required for effective communication. It will make you familiar with the importance, process, barriers, principles, and several types of communication. It also offers guidelines for meeting, interview, telephoning, and e-mail. Moreover, it provides formats and basic parts of letter, memo, and faxes. This book includes four chapters. Chapter one deals with an overview of communication, chapter two focuses on communication process, chapter three discusses 7Cs of communication, and chapter four explains different types of communication. The book involves activities and self assessment questions. Therefore, you are expected to do these activities and self assessment questions in order to achieve the learning objectives of the book.