Author Description

Resolving Problems and Conflicts focuses on a strategy for resolving differences by understanding the points of view of coworkers. Includes how to understand different perceptions, reach for fairness, use strategies for making difficult decisions, ease tensions, and understand discipline policies. Module contains one Facilitator Guide with Instructor CD, Exam View Pro CD, Video, Online lesson enhancements slim pack and site license version to the Learner Study Guide CD. Multimedia components enhance the impact of the workshops so users can complete a variety of exercises on the computer, watch video footage of people effectively communicating on the job, and use the Internet to conduct further research.